Refund policy

Returns and Refunds

At Baxa Shop, we accept return or refund requests for items that arrive damaged, defective or incorrect. Please contact us within 7 days of receiving your order.

How to request help

Email waqas.amanat4233@gmail.com with your order number, a description of the issue and clear photos of the item and packaging. Please keep the product and its original packaging while we review your request.

Skincare and haircare products

We do not accept change-of-mind returns for opened or used beauty products. If you discover that an item is damaged, defective or incorrect after opening it, contact us within the 7-day window. Opening the product does not automatically exclude an otherwise eligible request; we will assess the reported issue.

Returning an item

Please contact us before sending anything back. If your return is approved, we will provide the return address and instructions, including any applicable return-shipping arrangements. Items sent back without approval will not be accepted.

Refunds

We will notify you of the outcome after reviewing your request and, where required, inspecting the returned item. Approved refunds are processed within 10 business days. Refunds will be issued to the original payment method where possible. For Cash on Delivery orders, we will agree on an appropriate refund method with you. Your bank or payment provider may take additional time to make the funds available.

If more than 15 business days have passed since your refund was approved, please contact us at waqas.amanat4233@gmail.com.

This policy does not limit any rights you may have under applicable consumer law.